Your comment
“helping people be more independent will reduce the time required for librarians and library assistants to attend to technology issues. Although new technologies and systems are continually being released, those with confidence and experience with technology are able to intuitively understand how the system works and can problem solve issues as they arise” is why I qam becoming an IT specialist and I like to help to help people, god to see you are arguing got something similar. Whats the hardest part about the SLQ vision wuld you say?