Hi Robynne
Thanks for the great post. I hope my first experience with a RA is as exciting as yours. I think RA is a service that would be hard to keep consistent across branches and that it’s success is definitely up to the experience and helpfulness of the individuals at each branch. It’s nice to know that some branches share recommendations with one another and if they can’t help they’ll track down a resource that can.
Also, thanks for the RA link, I’ve found it really helpful.