Hi Kirsty.
Thanks for the great post. I’m surprised to see no one respond to such a thought provoking piece. I agree that people’s Googling skills and Wikipedia use can limit the quality of the information that someone is receiving. This is reassuring in that the title Reference Librarian may still exist when we finish the course. I think there will always be a portion of the population that will always need a better explanation of how research can be more effective, whether that is through classes or face-to-face interaction. I also agree that if we develop how we interact with our patrons it will not only improve the service that we’re offering as well as keep our service relevant.