Interesting post. I like how you can reflect back on you own anxieties in regards to approaching the reference desk and now you are the one extending your hand (advice) to those who are not quite sure what they are asking for. As someone who has the same anxieties this is the first semester that i have embraced the online reference enquiry and it is great. The response is immediate and they are so helpful, thanks for being part of this and alleviating the anxiety 🙂