Hi Shannon,
Thanks for your query, I couldn’t post the questions I asked because of word limit. However, now I feel I should have had at lease few of them. Anyways, rather than any trading hour questions, or referencing questions, I asked other questions like how often people use this service, who looks after this service, what do people say about this service, and their satisfaction level, and much more questions as such. Despite of questions I asked, which was out of topic for them to answer, but still they replied and gave me information as much as they can. And, that made me feel they were helpful to whatever queries you come up with. Furthermore, yes like you said, it’s difficult to figure out any other/complicated questions to ask with the librarians in chat 🙂
Saurav