Home › Forums › Student forums › Saurav › QUT live chat service, week 3 assignment post, service review › Reply To: QUT live chat service, week 3 assignment post, service review
Hi Saurav, it was good to see an anlysis of the strengths and weaknesses of the chat sevice set out in this way. I think it highlights that the chat service and the face to face service are both needed and complement each other. The ease and convenience of the chat is great when you are away from campus is excellent and the service provided is supportive and useful. But there are some times when you have a more complex problem that needs a lot of explanation, or when you get stuck and are having trouble expressing the problem, that it really helps to have a conversation in person. As you say, complex problems may involve a lot of typing and you might not express yourself as well as you can by speaking aloud.
Do you think a Skype (or similar) chat might resolve this, or is face to face still a better option? I like the idea of a Skype ASk a Librarian session, as I like to talk with my hands 🙂 but I still think a personal interaction in the library would sometimes be important to me, establishing trust and understanding in optimum circumstances.
What do you think?