Thanks for your comments Chris and I’m sorry I didn’t note your comments on the Twitter chat – it was a pretty wild and wooly ride trying to keep up with everyone! My post is simply a cry from the heart – as a student after many years away I just know I need help and the reference desk is always my first port of call when I get stuck and can’t unstick myself. I’d be so happy to attend classes in research skills at the library if I knew when and where they were available as an alternative to badgering the reference librarians. Maybe you’re right and that raising awareness of the existing services is all that is required. All I know is that I need librarians!