Reply To: Week 3 | Service Review | Reflecting on a Reference Service experience

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#989
Kate McKelliget
Participant

Hi Peldon! You seem to use reference services quite frequently, despite the fact that the literature often speaks about how it is becoming irrelevant. I found it really interesting how your use and perceptions of libraries changed when you arrived at QUT. This post was helpful for me as it served as a reminder that librarians must consider a user’s whole story when trying to understand their needs.