Thanks for an enjoyable post and sharing your Makerspace experience. I’m have no doubt that many BCC Library programs have been discontinued because it was assumed that no one was interested in them. I understand why businesses use automated systems but providing an online alternative as you’ve said would definitely help to increase numbers and allow those people who do not like talking to strangers on the phone feel more comfortable.
I would prefer a hands-on component when participating in a program but I also appreciate that a lot of time and effort has gone into providing a program to the public. It’s great that BCC Libraries are introducing people to Makerspaces as I can see them being one of the more popular programs and services as it’s something new and different for all age groups.