Thanks Caitlin, I really enjoyed your post. I also participated in the Twiiter Chat, but somehow I missed out on some of the points you noted (or it could be that my brain has turned to mush with assignments 😂) . One of my friends has been dealing with Centrelink and he learned that they only give full-time employment to the staff in the call-centres, everyone else is on contracts, in order to encourage employees to work in the call centres as it is such a horrible job. I wonder how this will work will e-Government. Will there still be people in the system when the algothrims lock you out? Also doesn’t think also make the system an easy target for hackers?