Hi Georgia,
I currently work in retail, and one of the expectations of the business is to offer the customer something from our range. Sounds simple enough right? Except for when a customer comes in looking for something very specific, let’s say for example, a childrens top with a picture of a koala. Now knowing I have no Australiana products, it seems absurd suggesting the shirt with a dancing hippo instead. However, that is what my work expects, which can be frustrating for me, as the customer must think I am not listening. For the most part I do say we don’t have exactly what they want.
