Hi Saurav, I would be interested to know the query you asked also. I’ve used the QUT live chat service a couple of times, but only for referencing questions (just making sure I was doing the right thing with APA), so I’d like to see how something that is a bit more complicated is answered. I just can’t think of anything else that I would ask. Kind of goes back to the Twitter chat the other week, where so many of us library students are less than forthcoming with the questions of library staff!