Reply To: Reference Services – Service Review

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This is a great story Leena, I loved it.

I think the personal element served to highlight the human aspect of reference transactions and your discussion highlighted the importance of the more technical aspects. I like the idea of being empowered by a reference transaction to do your own research while at the same time being helped by the librarian who did some searching for you – a traditional reference task incorporating information literacy education. This seems like classic referencing in the 21st century.

Wishing you all the best in your search.