Hi Sarah, do you need a hand with inserting the llinks for your references? You just need to click “edit”, then highlight the words you want to link and click on the link icon on the tool bar and it guides you from there. I found it best to do this in the “Visual” tab, rather than the “Text” tab. Anyway, give me a shout if you need a hand!
Like you, I would be in favour of “Help” but I’m one of those people who likes to try and do things myself right up to the point where I’m absolutely stuck and really do need the help. It’s great to hear about positive library experiences and I too use the Ask a Librarian service at QUT, whic has been very helpful. Keep asking your questions, you’re doing the right thing!