Hi Debbie. I really liked how you examined the new skills that librarians need to provide efficient virtual reference services. I feel that virtual reference can be more challenging for librarians than the traditional reference desk. Unlike when you are on the physical reference desk, in virtual reference a librarian may have to deal with multiple queries simultaneously. As a result librarians have to also be good at multitasking and thinking on their toes. Virtual reference is a great service, but as you have so rightly identified, will mean that librarians have to develop an extra skills set.