Reply To: Trends reflection – the rise of virtual reference services

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#941
Shannon Franzway
Participant

I do like the sound of a Skype reference service.¬† As an external student I’ve used the QUT virtual reference service a couple of times and I’ve had to really think about how I’m writing¬† my question to make sure the librarian understands what I’m looking for – there’s a lot to be said for face-to-face communication and the body language that can help get a message across (yes, I’m a big hand talker!!)