I found your post really interesting, thank you. I look forward to the day when virtual referencing is more streamline. At the moment it’s a bit clunky and the user interfaces could be more friendly. I think in the future when virtual mirrors face-to-face interaction (ie. virtual reality) we could definitely reach a wider audience more effectively. I love that virtual referencing provides the means for people who can’t easily access a library can still be helped. I think the technology has a long way to go and like with any new technology people will have to take time to learn how to use it and trust that there is value in using it over face-to-face referencing.