Thanks for your comments Saurav. I agree it could be a problem for librarians who have been in the field for a while to keep up with all the advances in technology, but as professionals, I feel that they have a duty to say up to date professionally. My current career is in healthcare and this is also constantly, and I am obliged to keep myself updated with these changes. However, with regards to the elderly, we can only offer them the chance and opportunity to learn new things, we can’t force them, but we can be available to assist them with online forms particularly those on the MyGov site.