Thanks for the little insight into the ‘Program review’, I have not attended any programs in the library yet so it will be interesting to reflect on the experience. As for your program, the reason for the low turnaround could be because of all the points you have stated plus I am of the opinion that people may not be finding much use of such programs besides the educators and the students. Like you said, timing is also important, Monday to Friday everybody is too busy to attend and on the weekend when people do have some leisure time the libraries are closed.