I enjoyed reading your reflection on the Twitter Chat Caitlin, as I was travelling home from work on the train at the time and my phone kept cutting out. I agree that the platforms other than Tweet Deck are much easier to use, as having the hashtag added saves so much time. I am very alarmed that Government Services will all be online in 2 years time, as I feel that a significant proportion of those most in need of government assistance will not have the resources or the knowledge to access this information. I can see this will further increase the divide between the “haves” and the “have nots”.