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Great reflection Caitlin 🙂
I too am alarmed at the rate at which government services are going online. I’m a 20-something-year-old and even I find e-government services difficult to navigate. Where I can I will always try to speak to a real person over to the phone or go in to a service centre. Part of me thinks that the part of the solution is not promoting digital literacy, but improving online services so that they are easier to use. This, however, will not assist those who do not have access to technology, which is a whole other problem all together.