Thank you for the feedback Stephanie – I didn’t realise when I started out that a service review would be a combination of absurdity and guilt, all the while trying to take mental notes of my experiences and keeping an eye out for RA features. My reflection was intended to indicate how difficult it can be sometimes for people to approach a library, let alone approach a desk. The librarian in this case really eased my fears with her proactive and welcoming response. In this way, and in others of course, I think embedded services are very important to libraries at a time when their relevance has been questioned. Finding ways in which libraries can contribute to a good ‘user experience’ are critical in my view.
Looking forward to my Program Review now!
