What you’ll learn in this unit

Programming and service delivery are core activities of library and information services of all types. The ‘participatory library’, or Library 2.0, is a concept that mandates transparency in practice, user participation, community development, and assessment and evaluation of services.

As a library and information science professional, you will be required to design, implement, manage, promote, evaluate and review information programs, products and services. This unit will equip you with the knowledge and skills to undertake these activities.

This unit seeks to develop your understanding of key issues and trends in information programs, products and services. It aims to facilitate development of skills and knowledge related to the design, development, marketing, maintenance and evaluation of information programs, products and services.

This unit will introduce you to a range of program, product and service types including:

  • reference services
  • readers’ advisory services
  • current awareness services
  • public programs
  • information literacy education services and programs.

The unit explores programs, products and services across libraries and information organisations of different types, including:

  • school, public, special and academic libraries
  • information centres
  • other collecting institutions including archives
  • organisational units including those involved in information management, document management, content management, and recordkeeping.

You’ll┬álearn how to design, develop, implement and evaluate programs, products and services.